At Florist Knightsbridge, we take immense pride in delivering only the freshest flowers to our valued customers. Every bouquet and arrangement is expertly hand-crafted using premium blooms, sourced fresh each day. We are renowned as a trusted local florist for Knightsbridge households and businesses, and our commitment to quality underlies every order we send out.
Your satisfaction is at the heart of our service. Should your flowers or floral arrangement arrive damaged, wilted, or in unsatisfactory condition, please let us know as soon as possible. We advise that you inspect your order promptly upon receipt so that any issues may be resolved quickly. To help us process your claim, please provide photographs of the damaged flowers or packaging as supporting evidence.
Florist Knightsbridge stands by a freshness guarantee period for all standard flower arrangements. Provided that all care instructions have been followed, our flowers are expected to stay fresh and vibrant for a minimum of five days from the date of delivery. Should you feel that your flowers have not lived up to this guarantee, please reach out within this window so we can assist. For specialist or exotic blooms, a slightly shorter freshness window may apply, in line with their natural characteristics.
In the unlikely event that your order does not meet our high standards, we are committed to making it right. Depending on the circumstances, customers may request:
Our team evaluates each situation carefully and aims to provide a solution that reflects our commitment to customer service and quality. Please ensure that claims for refund or replacement are made within two days of receiving your order.
Your feedback is invaluable in helping us maintain excellent standards. If you have a complaint about your order, our service, or your overall experience, we invite you to share it with us. You can submit details of your issue via our contact form or in person at our Knightsbridge location. Our dedicated customer care team will review your complaint thoroughly and respond within two working days with a proposed resolution.
Florist Knightsbridge remains a top choice for customers seeking fresh flower delivery to homes, businesses, and special events in the area. We are grateful for the trust placed in us by the Knightsbridge community and always strive to exceed expectations with every order. Whether you are celebrating, commemorating, or simply spreading joy with flowers, our returns, refunds, and complaints policy is designed to give you peace of mind and full satisfaction.
Thank you for choosing us as your local florist in Knightsbridge. We are here to ensure every floral experience you have with us is positive and memorable.
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