These Terms & Conditions ("Terms") govern your use of the online flower delivery services provided by Florist Knightsbridge ("we", "us", "our"). By placing an order through our website, you agree to be bound by the following Terms, which apply to all customers located in Knightsbridge and surrounding areas. Please read these Terms carefully before making a purchase. If you do not agree with these Terms, please refrain from using our service.
Our online flower delivery services are available to individuals aged 18 or over. By using this website, you confirm that you meet the minimum age requirement and are legally capable of entering into binding contracts. These Terms apply to all orders placed for flower delivery within Knightsbridge and the surrounding areas that we service.
Orders for flower delivery in Knightsbridge can be placed via our website. To complete your order, you must provide accurate and complete personal details including recipient details, delivery address, delivery date, and any specific instructions. Orders are processed according to the information provided at checkout.
Once you have selected your desired bouquets or floral arrangements and proceeded to checkout, you will be asked to review your order. Please ensure that all details are correct before confirming. Upon successful completion of your order and payment, you will receive an order confirmation number and summary via the website and/or SMS. It is your responsibility to retain this for future reference.
We reserve the right to decline or cancel any order at our sole discretion. In such cases, you will be informed promptly and any payment received will be refunded in full via your original method of payment.
While we strive to ensure the availability of all products displayed on our website, flowers and foliage are subject to seasonal availability and circumstances beyond our control. On occasion, substitutions may be necessary to fulfil your order to the value and aesthetic of the chosen item. Rest assured, any substitution made will closely match the style, quality, and value of your original selection. You will be notified of any significant changes where possible.
Our online flower delivery service covers Knightsbridge and nearby areas as specified on the website. Deliveries are made according to the delivery date and time slot selected at checkout, subject to availability. We strive to deliver orders promptly; however, there may be occasions where delays occur due to factors outside our control, such as traffic conditions or adverse weather.
If the recipient is unavailable at the time of delivery, we may leave the flowers in a safe location, with a neighbour, or attempt redelivery. Where redelivery is necessary due to incorrect address or recipient absence, additional delivery charges may apply. Please ensure all delivery information provided is accurate.
Payment for all online flower orders must be made in full at the time of purchase via the secure payment gateway on our website. We accept major debit and credit cards along with other payment methods as may be made available on the site from time to time. All prices displayed include VAT and any applicable delivery charges will be clearly indicated prior to checkout.
All payment details are processed securely and we do not store any card information on our servers. You agree that you are authorised to use the payment method selected at checkout. If your payment fails or is not authorised, your order will not be processed or delivered until full payment has been received.
You may cancel or amend your order provided you notify us within a reasonable period before the scheduled delivery date. The exact cancellation and amendment deadlines are displayed at checkout and in your confirmation summary. Orders for same-day, express, or next-day delivery may not be eligible for cancellation or amendment due to the perishable nature of flowers and the speed of fulfilment.
To cancel or request an amendment, please do so through your online account or by contacting us using the reference number provided. Should you cancel within the permitted period, you will receive a full refund. Cancellation requests made after the cut-off time may not be eligible for a refund, as your order may have already been prepared or dispatched.
Florist Knightsbridge is committed to delivering the highest quality floral arrangements. If you are unsatisfied with your order, please contact us with photographic evidence within 24 hours of delivery, stating the reason for your dissatisfaction. We may offer replacement, partial, or full refund depending on the nature of the concern and subject to review.
As flowers are a perishable item, returns are generally not accepted unless the flowers arrive damaged or do not meet the product description. We reserve the right to request the return of the original item for inspection where practical.
It is your responsibility to provide accurate details for the recipient’s name, address, and contact information. We cannot be held responsible for delivery failures or delays arising from incorrect or incomplete information provided at the time of ordering.
Care instructions for flowers are supplied with each delivery. It is the responsibility of the recipient to follow these instructions to ensure the longevity and freshness of the arrangement.
The content of our website, including but not limited to product images, descriptions, design, and layout, are the intellectual property of Florist Knightsbridge or its licensors and protected by copyright laws. Any unauthorised use, reproduction, or distribution is strictly prohibited.
While we take every precaution to ensure that orders are fulfilled accurately and delivered on time, Florist Knightsbridge’s liability in connection with any order is limited to the value of the order placed. We shall not be liable for any indirect, incidental, or consequential losses or damages arising out of the use or inability to use our services, delays, or failures in delivery beyond our reasonable control.
Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded or limited under applicable law.
We shall not be liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control, including but not limited to acts of God, fire, flood, natural disaster, acts of terrorism, strikes, pandemic, or government intervention.
Your privacy is important to us. Personal data provided for your order will be processed and stored in compliance with all applicable UK data protection laws. We will only use your information to process orders, facilitate deliveries, and for customer service purposes. For more details, please consult our Privacy Policy available on our website.
Florist Knightsbridge reserves the right to update or amend these Terms & Conditions at any time without prior notice. Any changes will be posted on our website. Continued use of our site after such changes shall constitute acceptance of the updated Terms.
If any provision of these Terms is found to be invalid or unenforceable by a competent authority, such provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.
These Terms & Conditions and any disputes arising from them shall be governed and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over all disputes relating to these Terms and the use of our online flower delivery services.
If you have any queries or require assistance regarding your order, including online flower delivery in Knightsbridge or surrounding areas, please contact our customer service team via the channels indicated on the website, quoting your order number where applicable. We aim to provide prompt and friendly support for all customer enquiries.
All notices to be given to you by us under these Terms will be sent to the email address or contact details you provided at checkout. Notices from you to us should be provided via the contact form or other channels made available on our website.
These Terms & Conditions, together with any other documents referred to herein, constitute the entire agreement between you and Florist Knightsbridge with respect to your use of our online flower delivery services.
Note: These Terms apply equally to all customers ordering online flower delivery in Knightsbridge and in the surrounding areas within our delivery network. By placing an order, you acknowledge acceptance of these Terms in full.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Knightsbridge, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Knightsbridge.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
